Shipping Policy

At Azviloe™, we believe the experience of creating a comfortable home begins from the moment you place your order. This Shipping Policy outlines how we prepare, process, and deliver your home essentials with care.

Our Delivery Approach

Azviloe™ is a home goods brand focused on bringing practical, thoughtfully designed products into everyday spaces.

To provide a wider selection of products while maintaining fair pricing, some items may be shipped directly through trusted fulfillment partners and distribution networks.

This approach helps us:

• Offer carefully selected home essentials at accessible prices

• Avoid unnecessary inventory waste and improve efficiency

• Deliver quality products from reliable supply sources

We appreciate your understanding and patience as we work to provide a smoother and more responsible shopping experience.

1. Order Processing & Shipping Charges

Every Azviloe™ order goes through careful preparation before leaving our facility.

Processing Time:
Please allow 2–4 business days for order verification, product inspection, and packaging.

During High-Volume Periods:
Holiday seasons, promotional events, and peak shopping periods may require additional processing time of up to 5 business days.

Shipping Fee:
A standard flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on your location, shipping carrier, and fulfillment center availability.

Please note that these timeframes are estimates only and do not represent guaranteed delivery dates.

We appreciate your patience while your order makes its way to your home.

3. Tracking Your Order

Once your package has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 1–3 business days to become active after shipment confirmation

• Temporary gaps in tracking updates do not necessarily indicate a delivery issue

• Your package may continue moving through the carrier network while updates are pending

4. International Orders, Customs & Taxes

For international shipments, orders may be shipped under DDU (Delivered Duty Unpaid) terms.

This means:

• Customers are responsible for any customs duties, import fees, or local taxes charged by their country

• Azviloe™ is not responsible for delays caused by customs inspections or clearance procedures

• Import requirements may differ depending on local regulations

Customs charges are uncommon for most household products, but policies vary between countries.

5. Changes, Address Updates & Order Cancellations

We begin preparing orders shortly after purchase to ensure timely fulfillment.

If you need to update your shipping address or request an order cancellation, please contact us at:

service@azviloe.com

Please reach out within 12 hours of placing your order.

After an order has entered the fulfillment process, we are unable to guarantee changes or cancellations.

6. Missing, Lost, or Damaged Packages

We want every Azviloe™ order to arrive safely and in excellent condition.

Damaged Items

If your order arrives damaged:

• Please contact our support team within 72 hours of delivery

• Include clear photos of the damaged item and packaging

• We will review your request and arrange an appropriate solution, including a replacement when applicable

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

• We will assist with the next steps

• A replacement will be provided when applicable at no additional cost

Thank you for choosing Azviloe™.
We appreciate your trust and are committed to making every part of your shopping experience simple, reliable, and enjoyable.

Company Information
Porch Light LLC
5535 Winthrop Avenue, Indianapolis, IN 46220
+1 (317) 253-7557
service@azviloe.com