Return & Refund Policy
At Azviloe™, customer satisfaction is one of our top priorities. We want you to feel confident when shopping with us, which is why we have created a straightforward return and refund process.
This policy explains the requirements, procedures, and conditions for returns, exchanges, and refunds.
1. Return Requirements
We accept return requests within 30 days of receiving your order.
To qualify for a return, the item must:
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Be returned in the same condition as when received
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Be unused and in its original state
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Include original packaging and any included accessories
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Be accompanied by proof of purchase or order details
Items that do not meet these requirements may not be eligible for a refund.
2. Requesting a Return
To begin a return process, please contact our customer support team:
Email:
service@azviloe.com
Once your request has been reviewed and approved:
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We will provide return instructions
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You will receive the necessary information for sending your package back
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Your return must be authorized before shipment
Please do not send items back without first contacting us. Unauthorized returns may not be accepted.
If you have any questions about the return process, our support team is always available to assist you.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible.
Our team will review the issue and work with you to provide an appropriate solution.
4. Items Not Eligible for Return
Some products cannot be returned, including:
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Perishable products, including food, plants, or similar items
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Personalized or customized products
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Personal care and hygiene-related products
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Hazardous materials, flammable liquids, or gases
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Original shipping fees
The following items are also not eligible for return:
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Discounted or clearance items
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Gift cards
If you are uncertain whether your purchase qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to replace an item with a different product, size, or variation, the recommended process is:
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Return the original item following our return procedure
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Once the return has been approved, place a new order for the replacement product
This helps ensure your replacement is processed as quickly as possible.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel or return your order within 14 days of receiving your item without providing a reason.
To qualify:
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The item must remain unused
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The original packaging must be intact
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Proof of purchase must be provided
This right applies separately from our standard 30-day return policy.
7. Refund Processing
After your returned item arrives and passes inspection, we will send you an update regarding your refund status.
If your refund is approved:
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The payment will be returned to your original payment method
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Please allow up to 10 business days for processing
Please remember that your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
If you have not received your refund after 15 business days from approval, please contact us:
Email:
service@azviloe.com
8. Return Shipping Address
Please contact Azviloe™ before sending any return. A return authorization and instructions are required before your package can be accepted.
Company Information
Porch Light LLC
5535 Winthrop Avenue
Indianapolis, IN 46220
United States
Phone:
+1 (317) 253-7557
Email:
service@azviloe.com
Thank you for choosing Azviloe™.
We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable.